Cichlid Lovers Tropical Fish
Catfish & Others
You'll Love our Fish
PH (520) 881-6662
Shipping and Conditions of Sale
$75 min order
for shipping fish, no minimum on dry goods
Payments are made when the order is placed. After payment is made we will hold the order no longer than 7 days before shipping. All pre-orders and special orders must be paid in advance before the order is made with my suppliers.
Shipping Fish: We prefer to ship out of state orders air cargo. With air cargo you pick the fish up at the air cargo office at the closest major airport. The air cargo offices are not at the main terminal but close to the airport, making it easy and fast to pick them up. This is the fastest and safest method of shipping! It's same day shipping. A 55.00 flat rate shipping charge applies to all US air cargo orders using South West Airlines. Delta and American charges are 65.00. Live arrival guaranteed on all air cargo shipments.
If you are too far from the airport we can ship smaller orders FedEx overnight. 60.00 - 80.00 is the usual rate for small orders, larger orders are dependant on the actual weight. Live arrival guaranteed but I will not ship small sevitive Lamps, Cyps, Sand Dwellers, Featherfins etc any way but Air Cargo. Larger fish, and Fronts, Tropheus, Cats, Eels etc are ok, but Air Cargo is still preferable if at all possible.
Phoenix and the rest of Arizona: Shipping small orders to the Phoenix metro area is a flat rate of 25.00 via delivery or Fedex overnight. For all other areas in Arizona beyond 200 miles from Tucson the charge is 30.00. Large orders are more if shipped.
Canada: All orders shipped to Canada must be shipped air cargo and only to a major airport. (see www.swacargo.com locations for cities serviced, we might also use America) The shipping charge is $75.00 USD. Once they arrive you have to pay the Canadian handler $70.00 warehouse fee, plus a small custom fee depending on how large the order is. No permits are required. To avoid the handler fees and only pay $55.00 total for shipping you have an option of picking them up at a US major airport and bringing them over the border. That will save you up to 95.00 right off the top, you still have to pay the small customs fee, e.g., if you are in Toronto you may pick them up in Buffalo.
Live arrival is guaranteed only if shipped with our choice of carrier and routes and the carrier is not at fault. If the carrier is at fault, than a claim must be filed with the carrier and it's between you and the carrier. We will assist you in everyway possible to get the claim through with the carrier. We must be notified immediately of any losses by either email or phone. Losses will only be credited to the next order. No refunds of any kind are given, only credit on the next order. Our responsibility ends for replacements once the buyer leaves the airport with living fish. We cannot be responsible for what happens with the fish once he places them in his tank. Of course we will be on call to assist with any problems that may develop. We do not guarantee live arrival on any replacement fish, nor do we assist with the shipping charges on replacement fish. Also if you have a health question about your newly arrived fish, please contact us before medicating or treating them to avoid improper treatments. All DOA credit must be used within one year of the claim.
Shipping days will set up that is convenient for both of us. We prefer to ship earlier in the week but weekend shipments can be arranged for air cargo only. All FedEx shipments must be sent early in the week.
International orders: We do not ship outside of North America.
No refunds are given for any reason, only credit on your next order. That includes losses and all other complaints even errors on our part.
Sexing of fish: No guarantees on any of the sexes of the fish sold, even those with the sexes marked, but I'll try my best to get the correct sex when the sex is marked.
Heat packs are used in the winter at no extra charge.
No box charges. All fish are sent in Styrofoam boxes and packed with oxygen. We have been shipping fish for 30 years and it it quite professionally.
Dry goods may be shipped with fish orders or sent separate via ground. No minimum order with dry goods. Make payable to: Cichlid Lovers. Include your name, address, and phone number and items ordered with payment. Dry goods are shipped Post Office or FedEx ground prepaid freight, or with fish orders. Please include your city and zip code when contacting us for shipping estimates.
Local Pick up: An appointment is necessary for local pickup, please call just before you come by. We are not a typical pet store and are not set up for people to drop by unannounced. We are closed on Sunday.
Unpacking Your Fish Order: Do Not Trickle Water Into The Bag! This will change the pH and cause the nitrate and/or ammonia levels to rise and become toxic to the fish, possibly poisoning them right in the bag! Float bags until temperature is equal in the bag and the tank. Open the bag and pour fish through a net and then place them in the clean tank. Do not put the packing water into the clean tank, discard the packing water. Shipped fish are stressed and weak, do not put into an established tank with large and aggressive tank mates.