Unsolicited Customer Comments
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Good Morning,
I recently placed an order for (5) female Otter Point Cichlids. I received them at DCA yesterday afternoon. They were received on time and the package looked to be in good condition. Once I got home, I unpacked the fish and noticed that they were in good health and the correct size. I acclimated them to the tank and released them per the provided instructions. Having never purchased from you in the past, I was a little nervous. However, I am very impressed with everything from the shipping and packaging to the fish in general. I made an unboxing video and posted it to my YouTube account. I shared it with the Capital Cichlid Association (our local aquarium association), African Cichlids Worldwide (Facebook), and Tank Talk (Facebook). Even though I do not have very many followers, I hope that this brings you good exposure and increased sales. Thanks again for the fish and see my link below for the video if you are interested.
Thanks,
Richard Pitonyak
https://www.youtube.com/watch?v=_jDs1uS_8Ig
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Thanks Alan, the fish arrived today as you told me it would. The 8 menarambo cichlids all came healthy and even bigger than I anticipated. Great service and pricing. Will be ordering more fish in the future. I would recommend that anyone looking to order fish can feel confident ordering from cichlid lovers. Paul from American Fork Utah Sent from my iPhone----------------------------------------------------------
"This is Leon. I just calling to let you know that I picked up my fish and they came in in good shape and I appreciate it. I'll give a call when I get ready get ready to make another order. Thank you. Have a good day."
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Thank you for the shipment of fish
they all came alive and plus you have my
business I will be ordering other
fish from you SAMUEL SIMS
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All arrived , on time , fish were great
shape , substitutions were in my favor
thank you . Very happy !
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The fish arrived in wonderful shape
thanks, thanks very much ,Les
Sent from my iPhone
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Hi mr. Bliven we receive all the fish no lost and they are great ! Every body is happy with the order and for sure we going ton re-order in the next week , ( i realy want yellow Calvus) i hope you going to have some in stock.
Thank you verry much.
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The package arrived as expected with healthy dwarf shell dwellers. Beautiful fish God Bless ordering soon !
Sincerely: Howie Reda
Staff Photographer/Inventory Specialist /Web Monitor
Photography Office CPO Building
1144 E Camelback Rd Phx., 85014
Office 602-308-4269 ext. 4982
Cell 602-989-8929
The Future belongs to those who believe in the Power of their Dreams!
Make A Great Day!
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Alan. I can't begin to tell how
incredibly beautiful the haps and
peacocks are. The pick up at the
airport was smooth. The fish were
packaged well and getting them in the
tank was easy. Some are easily larger
than the 3" you quoted. I fed them 2
hours in and all took some bites. I fed
them this morning and they all look
lively with stunning colors. I will
wait 3-4 weeks as you suggested before I
place an order for the other 16 or so.
Please feel free to use this email as a
testimonial to your customer service and
quality of stock. Thank you.
Arthur
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Alan! All the fish arrived healthy and happy today! Thanks from Allred Aquatics! They are beautiful!
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Hi Alan,
I just got the peacocks they look great. I will wait a couple of weeks for my tank to cycle and will order some more.
Thanks,
James
-------------------------------------------------------------------------------------------------------------------- Hi Alan! The fish have all arrived and I can't even begin to tell you how happy I am. Even in their stress colors they are all beautiful, the Featherfin is absolutely gorgeous and I am so happy that you were willing to send a male. A few of them have even started eating already. I have nothing but goo things to say. Here's hoping they all live ! -Wes Sent from my iPhone----------------------------------------------------------
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Hi Alan, I received the fish yesterday. All look good and I was so surprised at the packaging. It is perfect. All speciosus look happy in a new tank. Thank you very much and I hope best luck to you ! Yongcheol.
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Alan, got the fish today, nice and healthy. Thanks for everything!
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The fish came and they are truly phenomenal specimens! The OB is out of this world! How many more do you have left?
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Alan all arrived alive and well. They look beautiful. Thank you for all your help through out the whole process. I will be ordering from you again. Shawn P.
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Lynette:
The shipment arrived on time, and all the fish were in
good condition.
Thank you very much
George Schnerk
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Hi Lynette,
Every single fish is doing well, hope I'm
not speaking too soon. haha. Can't wait for them to color up.
Thank you
so much, this was an easy transaction, and I appreciated it. I do hope to
buy from you very soon :)
Ramon W.
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Got them. They are perfect. Thank you so much. I have never received fish so professionally packaged before…kudos to you and your staff….I will definitely be doing business with you in the future. Damien Fallin
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Thank you very much the fish all arrived
here last night and are doing great.
Jim Cook
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The fish are doing well and eating good the white knight looks
very good will be ordering again
t cotton
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The Eel and plecos arrived in great shape - thanks so much!
I look forward to doing business with you again soon, and especially look forward to
getting more eels. G. Rogers
Alan and Lynette, the fish arrived and look just fine.
Thank you, Scott Carlson.
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Hi Lynette, the fish arrived just fine. All are doing
well, thank you. Lorraine
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He is loving the fish! He hasn't had that much variety in a long time!
Thanks so much for your wonderful service!
Michelle-----------------------------------------------------------
Lynette,
I just wanted to let you know that the fish arrived in great shape and are
doing very well.
Thanks!
Stephanie
Oddball Pets and Aquariums Pittsburgh PA
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Lynette, they are super. I'll be
checking your feature list. Thanks a lot.
Chao, Ramon.
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Good
Morning Lynette,
The fish arrived in great shape. Thank you for your recommendations
regarding the fish selection and assistance with the shipment. All of
them are beautiful! They all had regained their color and were feeding
in less than an hour after putting them in the tank. Thanks again to
you and your staff.
Jim
James McCabe
Senior Scientist
Amgen Inc.
Lynette,
Thanks!
Darren
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Hello,
Thanks for the nice specimens!
I love my fish! The D. Comp. is amazing and I cant wait for the others to mature.
The azureus is huge! They are all getting along really well and have already begun to fill out and become more colorfull.
They arrived safely at the airport despite missing their first flight.
I will buy from you guys again soon,
J F
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Hello
Lynette,
Fish received in excellent condition! You pack
very well!
thank you,
Udo Rohmann
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Hi Lynette,
The fish are all settled in their new tanks and look truly
amazing. Thanks for doing such a great job with the shipping. All fish came
out of the box looking healthy and strong and the demonsi's coloration is just
beautiful. My father and I will definitely be back for more fish.
Thanks again
TJ
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Hi Lynette,
Thank you for the shipment. Everything arrived alive and well. It was a late night but we
got it all taken care of.
Looking forward to our next order with you.
Rene
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Allen,
I just wanted to say thank-you! My order arrived on time and boy was I excited!
Your packaging was outstanding. Everyone was happy and I followed your unpacking
instructions word for word. Thirty minutes later my new Shell-Dwellers were
swimming about in their new home (20 gal. long) specifically made just for them.
The trip and transition was a 100% success!!! No losses. I really didn't notice
much stress, none the less I kept everything in and around the tank very quiet
for about a day and then started to show my friends and family. I get so many
compliments. I feel like a new Dad!
I also appreciated the one on one service that your family provides.
Ill be back, that's a guarantee!
Chris D. -Chenango Forks, N.Y.
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Hello, PM Lovers Tropical Fish
I need to thank you for all your effort in the matter of my recent order; I know
it took a lot of your time and much effort on your part to check and
connect with a flight to our small airport.
The fish were excellent in color and health, and arrived with very little stress
at 1235 pm and were happy and eating by 5pm.
What a first time experience; the fish and your effort are of the highest
standards.
A new devoted customer
Kelly - Redmond , Oregon
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Lynette,
Thanks for the fish all are doing well and very nice!
regards, Gil Romano
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Hi Lynette, I would like to apologize for freaking out last Thursday with this whole shipping ordeal. I arrived back home with the fish around 7 PM and almost did not want to open that box. A few of the fish seemed stunned (swimming upside-down) and I thought they would die but it's been a few days now and they ALL seem to be doing fine. I'm amazed. You guys are TRULY PROS. Thanks. Bert.
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Hello Alan, Lynette, Cherry Spots doing
great. Thank You, John
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Just wanted to let you know I received my fish got them home and everyone is doing
very well. What Great fish you have.
Again Thank you
Greg Simpson
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Hello Lynette,
Everything arrived alive and accounted for.
Thanks,
Pat
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Lynette,
Just want to say thanks. The order came in this
morning and the fish looked great. My customer was very happy!
By any chance can you get Blue Jack Dempseys?
Greg
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Everything arrived fantastically well! You guys
are extremely conservative with your sizing, and that is always a pleasant
surprise. We will be ordering again!
Thanks for the great fish (and colorful orange box!), I
hope your week is a nice one.
James
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Picked them up, they all arrived safe and sound. Thanks! Jamie
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I receive the shipment, all the fish were alive and look
good thank you for the extras.
Thank you for everything
Bill Russell
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Hey Lynette and Alan,
I just wanted to thank you for allowing me to come in and view all your fish. I don’t think I’ll find a deal like that on adult Ventralis ever again. You had a great selection of quality healthy fish to choose from. When I get my new tanks setup I’m sure I’ll be asking for some of your stock to fill them up. Thanks again, take care.
Daniel
Mesa, AZ
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Lynette,-----------------------------------------------------------
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Well, I was
able to pick up the fishes today at noon and every fish is in great health also
thanks for the extra's, and I gotta say them albino flavescents are quite a
sight to behold...one of the nicest peacocks around...again thank you so much
for such great fish and in the future you guys will get my business again.
Top Moon Lee
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Hi
Lynette and Alan,
I picked up the 21 new dwarf mbuna at Fed Ex on Friday morning at 9AM. As
always, they were in great shape and are doing well in my 180 gal. aquarium.
Once again, you did an excellent job.
Thank you,
Jack from Ocala, FL
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Just wanted to let you know I picked up the fish Thursday at 6pm CST. Got them home and every one of them seemed in excellent condition with the exception of the Julidochromis marlieri who were alive but extremely sluggish. Got all of the other fish in the tank, and placed the Julidochromis marlieri in an isolation cage for about 20 minutes, they perked up and then they were released into the tank as well. The packing was excellent as well as the communication of shipping times. Thank you very much for your excellent service. If I need any fish in the future, you will be my online source. Thanks again.
Mark Wheeler
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Hi Lynette,
All the fish arrived fine and they look great can't
wait for them to grow and color.
Thank you
Bill Russell
Delta, BC Canada
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Thanks so much for your time. The fish
arrived today and are doing fine.
AND THEY LOOK GREAT....once again you have made a happy customer....and
if you can get any chitaki let me know thanks again David Pires
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Hello Lynette &
Alan,
We received the shipment of dwarf mbuna and peacocks via Fed Ex on Tuesday.
All were in perfect shape and have blended in nicely with the existing fish in
our 180 gal tank.
Thanks for the extras and once again it is a pleasure dealing with with
professionals whose quality
is important. I might add that I have never lost a fish in shipment in all
of my dealings with you.
Many thanks. Jack from Ocala, FL
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Hi' Lynette, I received the
fish on time, will order more in two weeks
thanks, Prince
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Lynette and Alan
Wow, the fishes you sent me yesterday are exactly what I had requested. They're all healthy and looking for food. I appreciate your help through this process. Oh by the way, thanks for the three pregnant cherry shrimp.
Pastor D Chavez
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HELLO
LYNN AND ALAN,
THANK YOU FOR THE FINE ORDER OF FISH, ALL RECEIVED ALIVE , WELL AND HEALTHY,(
AS ALWAYS IS)
IT TOOK ME THIS LONG TO EMAIL YOU, BECAUSE THE 50GAL. TANK SETUP AND READY FOR
THE PULCHER BRICHARDI STARTED A LEAK.
IT
WAS A NEW TANK SO I HAD TO HURRIEDLY BREAK IT DOWN TO RETURN TO MERCHANT. WHAT
A MESS!
I
BROUGHT HOME A NICE 60 GAL. OCEANIC, EVEN TRADE, (ANOTHER NICE PLACE TO BUY)
MY
CHALLENGE WAS TO SET IT UP AND CYCLE WATER IN TIME FOR MY NEW FISH.
USING
OLD WATER AND SAME BIO FILTER AND SAND PLUS MY STAND BY (PRIME) ALL WENT WELL.
I
JUST WANT TO SAY
THEY
LASTED ALL DAY TODAY, LAST FISH CYCLED ABOUT 5:00 PM
I ALSO LIKE THE WAY YOU EQUALLY DIVIDED MY MULTIFASCIATUS, SAVED ME TIME.
AND
THE WAY YOU TIE YOUR BAGS, PLUS LOTS OF OXYGEN.
THANK
YOU FOR ALL THE EXTRA WORK YOU DID FOR ME OVER THE WEEKEND.
IM
JUST SITTING HERE WATCHING MY NEW FRISKY SHELL DWELLERS
TAKE
CARE
WE B DOIN BUSINESS AGAIN ONE DAY!!
YOUR
FRIEND
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Just wanted to let you know the fish arrived in great shape and everything went smooth with the pickup. The fish are absolutely beautiful and made a great addition to my tank. Ordering the fish from your company was a great experience and I will look forward to doing business with you in the future.
Thanks
Ryan Ward
********** |
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Hi:
Arrived
on time and have been released into their new home. Look fine so far.
Thanks,
Rick
Hackett
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DEAR LYNETTE
AND ALLEN
THANK YOU FOR
THE PHONE CALL AND THE EMAIL.
MY FISH ALL
ARRIVED JUST FINE AND VERY NICE.,
YOU GAVE ME TWO
EXTRA LITTLE PLECOS, THANK YOU.
ALSO KNOW
MY NEW SUNSHINE
THANK YOU AGAIN
FOR YOUR SPECIAL CARE AND CONSIDERATION.
ONLY
THING LEFT TO SAY .
YOUR BOTH VERY NICE PEOPLE
BEST REGARDS
BOB MEARS
P.S. ALLEN SEE? MY LAST NAME IS REALLY NOT (FROM BAKERSFIELD) HA HA
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All
the fish have arrived safely and appear happy in their new home. Thanks again
for your help and timely shipment. I look forward to seeing the Albinos grow
up, they are really neat fish. Thanks again and I look forward to making
future orders!
John M.
Fitzpatrick
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Hello Lynette,
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HELLO,
LYNN
AND ALAN
MY FISH ALL ARRIVED TODAY ALIVE AND HEALTHY. THEY
ARE BEAUTIES!!!
YOU
REALLY DO CARRY NICE SPECIMENS. I
MUST ADD AGAIN, YOU REALLY TAKE THE EXTRA STEP TO PACK THEM
FOR
SAFE TRAVEL. I DOUBT IF ANY OF YOUR BAGS WOULD LEAK, BUT EVEN IF ONE WERE TO?
YOU
EVEN HAVE A LARGER BAG AS A SAFETY NET,
YOUR
SCHEDULE IS MORE BUSY THAN MINE, (WITH CHILDREN) I DON’T
KNOW HOW YOU DO IT!!
DON’T
FORGET ME,
BEST
REGARDS
BOB
MEARS
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Hello,
I just wanted to say thank you. My husband and I ordered some fish from you last week. It was our first time ordering anything alive off the Internet so we were a little nervous. You were VERY friendly over the phone and answered all of my questions. We received the fish last Saturday night and they were BEAUTIFUL!!!! It was such a neat experience for us. We just wanted to thank you for the excellent service and the gorgeous fish. We will definitely order more in the future and have already began referring you to our friends!
Thanks Again,
John and Jessica Hernandez Castro Valley, CA
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Hi Lynette and Alan,
We received 25 Peacock and Dwarf Mbuna and, as usual, all were in great shape.
We added them to our existing Dwarf Mbuna aquarium without incident.
Your expert knowledge, concern and professionalism is evident, once again.
Thanks again,
Joan & Jack
Ocala, Florida
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Dear Sirs, I got my order.
They are all
alive and look good . Thank you.
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HELLO,
ALLEN AND LYNN,
(IF I MAY?)
THEY ARE VERY STRIKING IN PATTERNS, VERY HEALTHY AND A VERY
NICE SIZE.
I MUST ALSO COMPLIMENT YOU ON YOUR VERY IMPRESSIVE WEBSITE.
SHOWING ALL THE FISH IN THEIR VIBRANT COLOR. I WOULD EVEN SAY
IT’S THE BEST AFRICAN CICHLID WEBSITE OUT THERE!
THANK YOU AGAIN
FIRST TIME CUSTOMERS,
BOB MEARS
JERRY WOOD
P.S. PLACED MY SECOND ORDER TODAY
All 10 Tropheus moorii received at airport, floated for 45 minutes, and netted into tank. They all looked perfect, not even a shredded fin, and began foraging for algae immediately. No rapid breathing, nothing. They look like they've been there for years!
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Lynette,
The shipment of Dwarf Mbuna arrived in Ocala, FL on time and was
picked up by me at 9 AM this morning.
All of the fish are healthy and doing well in my 125 gal
aquarium.
Again, I am impressed by your professionalism and look forward
to continuing my business with you.
Sincerely, Jack Rough
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Hey
Alan
Thanks
again for showing Charlie and I around the other night. He
really enjoyed the puppies, parrots and pigeons!
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Alan
and Lynette,
Just wanted to so thanks for everything; the Fish arrived this afternoon alive and well. Thanks for the extra Ngara Flametail I did not expect that. I look forward to doing business with you in the future.
Thank
you,
Michael
Kase
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I would wholeheartedly endorse Cichlid Lovers as one of the top wholesale suppliers. I have been a hobbyist for 20 years, surfed many a supplier website and visited every cichlid retailer in the Metro Phoenix area. I believe the combination of selection and pricing that Cichlid Lovers provides is among the best in the industry. Just as importantly, I believe Alan is a straight shooter and very knowledgeable about cichlids. I will continue to utilize Cichlid Lovers as one of my first choices in African Cichlids !
Jeff Adams
Tempe, Arizona
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Allen:
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Lynette
I just wanted to thank you for the fish and let you know that
everything
arrived and looked great.
Thanks Again
Noah Eschenbauch
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Lynette,
I wanted to take a moment to let you know that everything arrived in great shape and all of the cichlids are doing well.
Thanks for everything (the guidance on the phone with regard to selecting compatible cichlids, the top notch packing job to protect the fish and quality of the fish)! I am pleased with the entire experience and look forward to doing further business with you.
Thanks,
Jeff Blair
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Hi!
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Just a note to let you know I picked up my order today and it was great. The pickup at the airport was much faster and easier than I anticipated. The fish were still in good color when they arrived and did not seem to be stressed. They had an easy transition to my tank and were even eating with the rest of my motley crew only two hours after being transferred. This was my first online shipped order and it was a good experience. I'll be back for more.
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Neatest fish I've seen in a long time, if they don't sell well let me know and I will gladly take another dozen. I really like the color of the little ones and can't imagine how good they will look as they get older, especially the blue marmalade ones. Thanks and keep me in mind.
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Lynette,
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Lynette,
This was my first time ordering cichlids over the internet.
While I was a little skeptical at first, I was definitely pleased once I
received them. It was a
pleasure doing business with you. My Taiwan Reefs arrived on time and in
good condition. They were already accepting food just an hour or so
after I put
them into their new tank!
Thanks again,
Steve - Maryland
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Lynette - the fish arrived in great shape. The packing was great. Thanks for some nice looking fish. Matt
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This is Scott Crawford in Jacksonville Florida.
I recently purchased 20 fish from your
store "3 weeks ago" and were shipped across country. Even with SWA
being 20 hours late and all the fish were alive and I just wanted to let you
know that even 3 weeks later ALL the fish are doing great and have not had
one pass away! I write this letter to say thanks.
Scott
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Lynette,
Thanks again,
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Alan, the fish did not arrive until after 11PM, about 33 hours after drop-off, but much to my amazement, they were all ALIVE! The fish are somewhat stressed out and don’t have much color, but I think that they’ll be fine since they have now been in the tank for about 12 hours. – Speaking of “fine”, those daffodils are awesome, and I really do appreciate your selling them to me. I give you my word that we will take great care of all of the fish....
Thanks again!
Brad
-----------------------------------------------------------Hi Guys,
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Thank you for the delivery and making my order on short notice. The cichlids are doing great, the Flavus and Demasoni tank looks great. All the fish I purchased are very nice and I am very happy with them. Thanks again.
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Hello Lynette
I received the fish yesterday and everything was ok and I will be ordering from you again.
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Alan, I was trying to call you
to see if the eels were sent out on Friday, and to my surprise the call came
from the airport that the package is here! By 3:30 they were in the
big tank. I never check the condition of the fish at the airport, but when I
opened the box at home they were all swimming quite actively and you could
tell the two which were elpsifers buy there saying together I
have one question if you could answer ASAP, are these eels able to feed
after the lights are totally off because all my fish eat so fast there may
not be enough left for them to get there share and build up strength.
Thanks for the fast action and the way you packed them, first class all the
way. I feel fortune to do business with you! Bob Bailey Rapid City, SD
Just a quick note to let you know how pleased I am with my new fish. This was my first time ordering fish through the mail. The experience could not have been better. Thank you very much.......... Jack.
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hello
just wanted to let you know they
all made it and they look great.
thank you and have a good
holiday.
thanks again,
john
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This is Brian from Richmond Virginia. I wanted to thank you for the order that you sent a few weeks ago. All the fish shipped very well and are doing fine. Shipping them on the same day as they arrived worked out very well. All the Calvus made it! Just wanted to say thanks and good job.
Alan,
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Lynette and Alan,
Just wanted to let you know all the fish arrived in top shape as always,
everybody is very happy. My friend wants to
make another order already. Alan, thanks for giving up one of your male
Furcifers (Kigoma) to me, he is an awesome
sight to watch. We'll be getting back to you soon.
Thanks again
Aloha,
Rennie
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Hello,
This is Gabor and I have ordered some Tropheus and other fishes from you that
have arrived on Friday. All were alive, the tropheus sp. black orange flames
colored up immediately after placing them in the tank - it was a heartwarming
feeling to watch them. This was the birthday gift for my 32nd birthday -
thanks. Since then all the fish have been doing well. I will order from you in
the future again.
Best regards,
Gabor
Sorry for the late message, but my shipment of
helianthus, similis, furcifers, and demasoni arrived in good condition Friday
afternoon - about 3 hours earlier than expected. I was expecting them
around 4:40 and they arrived around 1:30 - which was great since I had them
home before the Friday rush hour started. All are still doing fine and
eating well.
Thanks,
Jim Lancaster
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Alan,
I am enjoying the four Kapampa Frontosas you sent me with my last
order. However, when I looked on your website, you were all out of the
small $40 size. When will you be getting more of these fish? If
you could e-mail me when you get them in and start acclimatizing them, I'd be
glad to put in another order. The Hydrocynus vittatus (Tiger Fish) is
growing larger by the day and devouring whole krill like they're going out of
style. I am very pleased with the deep purple color these Kapampas are
already showing. I just bought a digital camera and am compiling a photo
gallery of my fish which I hope to publish on the internet as part of my
website which is still in the works. My e-mail address is
cichlidophile619@aol.com. Please feel free to keep me informed of any small
Kapampas coming your way as they seem to sell out quickly.
Scott in San Diego
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Lynette and Alan,
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The fish arrived this morning and look
phenomenal. Thank you so much, will be ordering again soon.
Kevin
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Lynette:
Thank you - the Mpimbwes arrived safe & sound. I never ordered fish
through the mail before! They look great and are doing really well in my
150.
Thanks again,
Brian Reese
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Good Morning,
I finally received the package at 5:00 last night, there was a flight delay. Anyway
I had one Sunspot DOA, looks like the other Sunspots beat him up pretty bad. Not
a big deal. The other fish look great, and I mean great. Sunspots
were still hiding out this am but the Leptosoma were eating and investigating
their new home. One of the Sunspots you sent is huge! Anyway thank you for
the great fish and packing them so well. I will look forward to doing business
with you in the future and I will be sure to recommend your company.
Thanks Again,
Scott Foltz
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Hello Lynette,
Just wanted to let you know the Copadichromis Midnight Mara’s arrived in GREAT condition and are happily swimming around in their new home. Thank you very much for the extra one! My shopping experience with you was wonderful, and I appreciate your professionalism and promptness in shipping. I look forward to continued business with you. What healthy, robust fish. I wish I lived closer to Arizona.
Have a wonderful day,
Monika